Raspberry Room Order Information

ORDER INFORMATION

PLACING YOUR ORDER

At Raspberry Room, we request that all orders are confirmed in writing via our contact page.

All of our commissions are made to order and we accept a limited number of orders to ensure the utmost dedication to your order. We would ideally recommend the following lead times: For Celebration Cakes and Cookies 1 month, for Cupcakes 1 week, for Wedding Cakes and Favours 3 to 6 months. You may also reserve your event date with a non-refundable holding deposit and decide on your commission at a later date.

PAYMENT, DEPOSITS AND CANCELLATIONS

A 50% non-refundable deposit is required on order confirmation and the final balance is payable 6 weeks before completion. For orders with less than 6 weeks notice, the full payment is required on confirmation and is non-refundable. Please note that changes and cancellations to your order must be confirmed in writing.

Payment can be made by BACS transfer or cheque payable to Raspberry Room Ltd. With cancellations made more than 6 weeks before completion, please note that the deposit is non-refundable. For orders cancelled within 6 weeks of the completion date, the full balance will be charged.

apples

DELIVERY DETAILS

Raspberry Room offers a personal delivery and set-up service for larger orders including weddings. Our cake courier hand delivers freshly baked cakes, cookies and cupcakes to the Central London area. Prices are available on request.

We usually require a minimum of seven days after receiving your order for your cupcakes to be delivered. We deliver them by courier to ensure they arrive in pristine condition. Our personalised cupcakes are delivered in stylish deluxe gift boxes tied with an elegant luxury satin ribbon and gift card.

roses cupcakes

COMPLIMENTARY CONSULTATION

We offer a private tasting and complimentary consultation which can be held in your own home or your wedding venue, where you will be able to view some of our display cakes, sample our delicious flavours and browse through our portfolio of collections. Please contact us to arrange your complimentary consultation date and time.

PRIVACY POLICY

Please be assured that your personal information remains strictly private and treated by Raspberry Room Ltd with security and confidentiality. Raspberry Room Ltd will on no occasion make your personal details available to other companies and will hold your personal details in order to process your order.

ALLERGIES & SPECIAL DIETARY REQUIREMENTS

We can supply gluten free, egg free, wheat free and diary free cakes. For any questions on our flavours or dietary requirements, please do not hesitate to get in touch with us.

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